I had a pleasant stay at the Estrel Berlin, enjoying the spacious and clean rooms. the staff were incredibly helpful and attentive. However, the hotel's location is quite a distance from the city center, which made heading out a bit less convenient at times.
Rooms
9.0
My room was large, clean, and modern. I appreciated the comfortable amenities, including a fantastic shower that enhanced my relaxation during the stay.
Service
10.0
The front desk staff were amazing. they went out of their way to assist me, making me feel welcomed throughout my visit.
Location
7.0
While the Estrel Berlin is not situated in the city core, it is accessible via a 10-minute walk to the metro. this made it manageable to explore the city, though I preferred a more central location.
Dining
8.0
I enjoyed the breakfast, which offered a fabulous selection of options. the onsite restaurants were a great convenience, even though only one was operational during my stay.
Facilities
8.0
The hotel had impressive facilities for events and conventions, catering well to a large number of guests. I did find it odd that there was no swimming pool given the size of the hotel.
Taylor
United Kingdom,
November
2024
5.4/10
My stay at Estrel Berlin was a mixed bag. The spacious rooms created a comfortable environment, but some aspects felt dated. The staff were generally friendly, though I did encounter a few who were less than helpful. Additionally, the breakfast selection was impressive, but the overall service at times left much to be desired.
Rooms
6.0
The room I stayed in was spacious and provided a decent level of comfort, but it definitely showed some age. The bathroom, in particular, could use updates and maintenance.
Service
5.0
While I found some staff members to be very friendly and helpful, others seemed overwhelmed, especially during the busy convention times, which led to some rude interactions.
Location
5.0
The hotel's location felt a bit dodgy at times, being in an industrial area that didn't offer much in terms of attractions, though it was convenient for transit to the rest of Berlin.
Dining
7.0
I enjoyed the quality and variety of the breakfast, which included freshly prepared options. However, some dining experiences felt overpriced, particularly the €25 breakfast.
Facilities
5.0
The hotel had several great facilities for events, but I faced some issues with the lifts frequently breaking down, which was inconvenient during a busy convention.
Ethan
United Kingdom,
October
2024
7.4/10
My stay at Estrel Berlin was a mixed experience. The excellent breakfast and helpful staff stood out, but I faced challenges with slow service during peak times and a long wait for elevators. The vast hotel is impressive, but the atmosphere during a busy conference made my experience less personal.
Rooms
7.0
The room was clean, spacious, and had a nice ambiance, but I found some stains on the carpet that were off-putting. Overall, comfortable for my stay.
Service
6.0
The staff were generally friendly and eager to help, but some parts of the service, such as the bar, were frustratingly slow. I also experienced some issues with a lack of attention to cleaning requests.
Location
6.0
While the hotel is close to the S-Bahn station, making it easy to navigate the city, the surrounding area offered limited options for dining and entertainment, which felt somewhat isolating.
Dining
6.0
Breakfast was a highlight with a wide variety of delicious options available. However, the onsite dining options outside of breakfast were often overpriced and not as appealing.
Facilities
7.0
The fitness center and sauna were excellent additions that I enjoyed, but long waits for the elevators during busy times were inconvenient. The conference facilities were impressive too.